Frequently Asked Questions (Veo)
How do I contact VEO if I have questions?
You can always reach out to the VeoRide Care Team by calling/texting 855-836-2256 or emailing hello@veoride.com.
Which app do I download to use VEO?
To take advantage of our bike share system, download the VEO app from the Apple App Store or Google Play Store.
The app isn’t working, what should I do?
Please make sure you have the latest version of the app downloaded. You may need to update your app for peak performance and functionality. If you’re still having issues, contact the VeoRide Care Team by calling/texting 855-836-2256, or emailing hello@veoride.com.
I believe I was charged incorrectly. Who can I contact?
If you see an incorrect charge, please contact the VeoRide Care Team at hello@veoride.com.com or call/text 855-836-2256.
How do I use a bike?
To initiate a rental, you’ll need to download the Veo app and create an account. Once you’re all set up, you can locate bikes on the map within the app.
Can I park a bike anywhere?
Technically, yes. But you’ll be charged an out-of-hub fee (and maybe an out-of-service area fee) if you don’t park in a designated Veo mobility hub. To avoid these fees, find the closest hub on the map in our app. It will be marked in teal with a small icon.
What is an out-of-system fee?
A $50 fee is assessed whenever you park a bike outside the designated system area, which is outlined in red within the app.
How do I find a place to return my bike?
Check out the map in the Veo app and look for teal areas with a small icon.
What if I see a “No Parking” section on the map?
If you choose to leave a bike in that area, your account will be charged a fee. The Veo app will notify you if you try to park in an off-limits area.
Do I need to wear a helmet when riding a bike?
Veo encourages all riders to wear helmets, but they are not always required by law. Check local regulations to make sure you comply with all local safety laws.
What should I do if a bike has an issue while I’m using it?
If you experience a service or maintenance issue while riding, please report the problem in the Veo app. Make sure to include the bike ID number that is located on the handlebar or lock.
How do I end my bike ride?
When you’re done with your ride, park the bike at a designated hub. There is a lock located near the back wheel, under the bike seat. Push the slider on the lock to end your trip. This will cause the app to automatically stop charges for your trip along with a trip summary.
Can I ride a VEO bike to a football game?
Due to the traffic and pedestrian congestion during football games, Veo bikes will not be available on those days. You may see them at hubs throughout campus, but you will not be able to unlock them via the Veo app.